What is this Privacy Policy for?

This privacy policy is for this website (https://www.Level11.com) and served by Level 11 Consulting, LLC and governs the privacy of its users who use it.

This policy presents the areas where user privacy is concerned and outlines the obligations & requirements of the users of this website, this website, this website’s owners, and the third-party applications and tools in conjunction with this website. This includes the way this website processes, stores, and protects user data and information. This website and its owners take user privacy very seriously and takes necessary steps to protect the privacy of its users in an effort to continue comply with laws and requirements that govern the use of personal data, including those outlined by UK and EU laws and requirements for user privacy.

If you have any questions about this privacy policy, the use of your personal information, or if you would like to request that your personal information be removed from our system, you may contact us online or by writing to us at Level 11 Consulting, LLC:

Level 11 Consulting, LLC
RE: My Personal Data
1501 4th Avenue, Suite 2900,
Seattle, WA, 98101

About Level 11

Level 11 Consulting, LLC is a Limited Liability Company based in Seattle, WA in the United States of America. The registered company address is 1501 4th Avenue, Suite 2900, Seattle, WA, 98101. Level 11 Consulting, LLC is the Data Controller of this website.

How we collect your info

We obtain information about you when you access and navigate our website, submit forms to sign up for our newsletter, download content, share your vision, or contact us about our services. Additionally, data may be collected when you contact us through LinkedIn, Facebook, Instagram, Twitter, Dribble, or GitHub.

What type of information we collect

The personal information we collect might include information that you provide on a voluntary form such as your name, address, and email address. Other information that we collect may include your IP address, information regarding what web pages are accessed and when, how you navigate and use the website, geographic information, and demographic information.

What we do with all that info

We may use your personal information to:

  • receive and reply to an inquiry that you have made;

  • process a demo that you have requested;

  • process a workshop that you have requested;

  • notify you of changes to our services;

  • send you communications which you have requested voluntarily, such as our monthly newsletter, press releases, and other announcements. We will not contact you for marketing purposes unless you have provided consent.

We may use information about you such as IP address, device type and operating system, demographic information (e.g. gender) or geographical location to learn how our website is being used. This data is tracked by Squarespace, Google Analytics, and Mailchimp. For more information about the use of data from these third party applications you may review their privacy policies by selecting the following links for Squarespace, Google Analytics, Vimeo, and Mailchimp. We do not match your IP address or other data collected to any information that would identify you as a unique individual person.

Who has access to your information?

We will not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes. 

We may pass your information to our third party service providers, agents, subcontractors and other associated organizations for the purposes of providing services to you on our behalf (e.g. to send you our newsletter). When we use third party service providers, we disclose only the personal information that you have provided voluntarily and that is necessary to deliver the service. Level 11 is not responsible for the usage of this data by the third party service providers as outlined in their data usage and privacy polices above.

Security precautions

Non-sensitive details (eg name, email address) are transmitted over the Internet, and although this website and any other systems we use for data capture use SSL protection, we cannot guarantee that the data will be 100% secure when it is transmitted. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us on the website (e.g. forms). Once we receive your information, we make our best effort to ensure that it stays secure to the extent of our abilities and our third party service providers. 

Obtaining and updating your info

If you change email address, or any of the other information we hold is inaccurate or out of date, you may contact us here.

You have the right to ask for a copy of the information that we hold about you. You also have the right to request that we delete the information that we hold about you.

Cookies

This website uses cookies to generate user statistics (e.g. most popular pages or content, page sessions, or page views, or other data points that help us understand our users). This website is built on the Squarespace platform. Squarespace may use cookies which are necessary for the proper operation of their system and to track the usage of this website to provide analytics via their system, as opposed to Google Analytics. You may learn how Squarespace uses cookies here.

This website also uses tracking software provided by Google Analytics to monitor its visitors beyond the capabilities of Squarespace’s internal analytics tool. Google Analytics will save a cookie to your computer's hard drive in order to track and monitor your engagement and usage of the website. We do not use Google Analytics to save or collect personal information that can be used to identify you as a unique individual person. You may read Google’s privacy policy here.

The following Google Analytics cookies are placed on your device: _ga, _gat and _gid and you can read more about these types of cookies here.

By accepting the Cookie Notification message when you access this website or by your continued engagement on our site, you consent to the use of such cookies from Squarespace and Google Analytics, and Mailchimp. If you choose not to accept the Cookie Notification message, or if you subsequently delete or block cookies, you won't have access to certain features that make your experience more efficient and certain parts of this website may not function properly.

Email newsletter

This website operates an email newsletter, used to inform subscribers about news, services, and editorial publications produced and published by Level 11 Consulting, LLC. Users may voluntarily subscribe through an online automated process at their own discretion. Subscribers are given the opportunity to unsubscribe and/or manage their email preferences at any time through the MailChimp system. This process is detailed at the footer of each email campaign.

Subscriptions are taken in compliance with all relevant privacy laws; we will not subscribe you to any marketing lists or send you information without your prior consent. All personal details relating to subscriptions are held securely within the MailChimp system. No personal details are passed on to third parties nor shared with companies / people outside of the company that operates this website.

Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is by no far a comprehensive list].  This information is used to refine future email campaigns and supply the user with more relevant content based around their activity. To find out more about the types of tracking associated with our email campaigns, read the MailChimp privacy policy.

External website links

Although this website strives to only include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website. External links are clickable text/banner/image links to other websites, similar to those provided in this privacy policy, i.e. Google Analytics, Mailchimp, and Squarespace.

The owners of this website cannot guarantee or verify the contents of any externally linked website. Users should click on external links at their own risk, and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links.

Social media platforms

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate/engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms. We encourage users to communicate through primary communication channels such as by telephone or email, if they need to discuss details with sensitive information.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question and do so at their own discretion. Social media platforms used may track and save your request to share a web page respectively through your social media platform account.

Shortened links

This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy URLs.

Users should use their best discretion before clicking any shortened urls published on social media platforms by this website and its owners. Many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by accessing shortened links.

Review of this Policy

We keep this Policy under regular review. This policy was last updated on September 24, 2019.