Customer Experience Management



Customer Experience Management is an all-encompassing framework to define and manage the customer’s journey through your offerings. As your customer interacts with your brand, both physically and digitally, Customer Experience Management maps their interactions and behavior, analyzes the data, and invites them to engage further with new and enhanced experiences.

Customers make decisions informed by their experiences. A Customer Experience Management system gives you the ability to recover potentially lost customers, engage existing customers, reduce the cost of new customer acquisition, connect employees, minimize staff turnover, and reduce the cost of the feedback infrastructure. These abilities transform your customer’s experience pivoting your business from disruption to transformation.

Level 11 has proven and refined our techniques, organized around planning, arriving, experiencing, and remembering, while working with some of the world’s largest brands.